Choosing the right Security Company/Supplier can be daunting as there are so many to choose from, it’s important to ensure the supplier can provide immediate responses through an unbroken chain of communication from their own 24/7 control Centre and response teams. This together with the right calibre of Security Personnel who are SIA licensed and trained is an excellent start to selecting an appropriate provider. Effective internal training procedures and training plans should be accessible for would be clients to inspect, don’t just accept its done, check its done, “Audit” it’s a client’s responsibility to ensure their chosen supplier is suitable for purpose (check staff records).
Good Quality management has a direct impact on the services being provided, managers need to know and understand both their staff and their clients to effectively provide a quality service (Supervisors should be more knowledgeable than Officers and Managers should have excellent background knowledge of all security matters). An effective Quality Management System (QMS) will provide daily alerts to all Security Managers, enabling them to be fully compliant with both site requirements and those that are covered by legislation these being e.g.;
· Enhanced DBS working with the young and vulnerable, hospitals and schools
· First aid trained 4 day
· Fire warden trained, high rise buildings
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